Accessible Vacation Guide

In general, stations and trains are fully accessible. However, there may be cases that may affect the accessibility of stations and trains. Therefore, to make sure in advance that your travel route is fully accessible, you can call the Customer Service Hotline on *5770.

In addition, in order to assure you of optimal service and pursuant to the Equal Rights for Disabled Persons Regulations, if you require assistance of a staff member when boarding and disembarking from the train at the station, please coordinate with us through the website or through the Customer Service Hotline at *5770. We will make every effort to provide you with the best possible service, even if you have not coordinated with us in advance.

In any case, between 20:00 and 06:00 the following morning, on Saturday nights and also in the case of a group of wheelchair bound passengers traveling (2 persons or more), you are requested to coordinate your trip at least two hours in advance.

All the information about train stations (including accessibility info), getting there, parking and things to do around the station​​​​​​​​​​ - Click Here >> 

Buses 

Israel has a number of bus companies operating city buses and intercity lines. All city bus routes are accessible for passengers with disabilities, but intercity buses are not accessible.

For full information on the accessibility of the bus lines and central bus stations - click here >>   

Accessible Tourism

Accessible Trips and Sites

More info >>  

Tour Guides

A list of companies that provide tourism services for people with disabilities and people with special needs: adapted travel, special transport and tested routes, accessible hotels, attractions and recreational areas..

Click here >>

Click here >> 

Rental Equipment

In Israel you have the option to rent the medical and mobility equipment that you need, from several companies: Wheelchairs , Mobility Scooters , Hoists, Walkers, Portable oxygen concentrator, And more…

Click here >>

Equipment Repair Services

 Click here >>

Medical Centers



We wish you good health and hope that your visit in Israel will pass without any need to visit a hospital.

But in case you need medical treatment, we have compiled a list of all the major hospitals throughout Israel.

For the list of hospitals - click here >>

Accessibility Complaints  

 
Having trouble with inaccessible service? Couldn't get to where you needed because of a lack of accessibility? Tell us...

Click Here >> 

Essential Phone Numbers

Referral via fax, text message, and email is for people with hearing impairments and / or speech impairments only

Magen David Adom
Israel's national emergency medical, disaster, ambulance and blood bank service.
Phone: 101
Text Message: 052-7000101
Fax: 1-800-500-101
E-mail: 101@mda.org.il

Israel Police
Phone: 100
Text Message: 052-2020100
Fax: 08-6525111
E-mail: listen@police.gov.il

Israel Police Information Center
Phone: 110
Email: tlunot@police.gov.il 
Fax:　02-5898823

Israel Fire and Rescue Services
Phone: 102
Text Message: 050-5960735
Fax: 03-9532230

Home Front Command
Phone: 104
Text Message: 052-9415520　, 052-9415521
Fax: 08-9783603

Israel Electric Corporation
Phone: 103
Text Message: 050-5960735
Fax: 1-800-200-103