Citypass - Jerusalem Light Rail


Citypass Light Rail Accessibility Arrangements

The Light Rail was designed in consultation with accessibility consultants, in order, as far as possible, to suit the train to passengers with various disabilities.

The train is accessible to people with disabilities through direct channels as well as digital channels, with the aim of assisting and improving their integration into society with dignity, equality and independence.

Accessibility at the stations

Stations –

entrance into the train cars is simple and safe thanks to the level of the station platform, which matches the height of the floor of the car, permitting smooth and easy entry to users of wheelchairs, as well as parents with baby carriages, etc.

In the stations themselves there is a place designated as a waiting area for people in wheelchairs/electric carts.

Along the station there are marked areas for the blind located facing the zone for the opening of the double doors, ensuring safe entry for those passengers.

The train –

in all the cars there is a designated place to strap a wheelchair/electric cart next to a folding seat (the place is marked with the accessibility symbol). The Light Rail controllers will be pleased to assist as far as possible in entering/leaving the train and in strapping the wheelchair/electric cart in the place designated for this in the train car.

Support poles –

there are support poles along the length of the train marked in a glowing color.

Electric carts –

it is possible to enter the train with a type A cart with a width of 75 cm, a length of up to 120 cm. and a seat weight of up to 130 kg., permitted for travel on public transportation, including the Light Rail.

Dogs –

a guide dog accompanying the holder of a certificate of blindness may travel in the car, as well as a guide dog during its training period, dressed in a vest on which is written: guide dog in training
. The trainer must pay full fare.

Accessible Customer Service Center

The Customer Service Center is located at 97 Jaffa Road (in the front of the Clal Building) and permits reception of accessible service for people with disabilities without waiting in line.

There is a position in the Center which was planned to provide accessible service and which also contains a hearing loop.
Customer service representatives and managers undergo training and instruction on various aspects of accessibility.
The purpose of the training is to create awareness of the principle of accessibility among the company
s employees and to provide them with practical tools for giving accessible service.

· Telephone center
the answering machine was made accessible in a way that permits continuous hearing without background music in a clear language, and the information received in it is available in three languages (Hebrew, English and Arabic).

· Contact can be made with Customer Service by means of an email sent to

· Or by texting to telephone number 054-243-4317 during the hours of activity of the telephone center only (Sun-Thurs 07:00 13:00, Saturday and holiday evenings about one hour after the end of the Shabbat/holiday up to 23:00).

· People with disabilities are entitled to receive service without having to wait in line. · The entitlement is also valid for those accompanying the person with the disability, on condition that he is in the line for and together with the person with the disability. · Senior citizens above the age of 80 according to the Senior Citizen Law. · Under Section 6E of the Amendment to the Women's Equal Rights Law, 5711-1951 below, a pregnant woman, at her request, has the right not to wait in line.

· In the lines, priority will be given to a person with a disability/a senior citizen before a pregnant woman.

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